Contact
Last updated October 8, 2026
Questions about an order, a delivery, a return, the fit or anything else? Email us and a real person will get back to you.
We reply within 2 business days, Monday to Friday, excluding public holidays. Email is the fastest way to reach us. We do not offer phone support at the moment.
What to include
- Your order number, if you have one.
- The name and email address you used for the order.
- The model or models concerned.
- A short description of what you need.
- For a damaged, defective or wrong item: photos of the item, its sewn-in label and the packaging.
- To change a shipping address: the full new address. Please write as soon as possible, because we cannot change the address once the order has shipped.
There is no need to share any health details with us. We can help with every request without them.
Common requests
- Delivery times, tracking and delays: see Shipping.
- Returning a pair or reporting a problem with your order: see Returns & Refunds.
- Cancelling an order before it ships: email us with your order number and "Cancel" in the subject line.
- Privacy requests (access, copy, correction, deletion, opt-out): email us with "Privacy request" in the subject line. See our Privacy Policy.
- Opting out of arbitration: email us with "Arbitration opt-out" in the subject line within 30 days of accepting our Terms. See Terms of Sale.
Postal address
Rayem NA LLC, 30 N Gould St Ste R, Sheridan, WY 82801, United States.
This address is for legal correspondence only. It is not a returns address and we cannot accept products there. For a return, please email us first and we will send you the return address.
Customers in Japan
日本のお客さまは、お問い合わせページをご覧ください。