Terms of Sale

Last updated October 8, 2026

These Terms of Sale (the "Terms") apply when you buy SARARI products on the US English version of our website (pages under /en/) for delivery in the United States. They form a contract between you and Rayem NA LLC, a Wyoming limited liability company ("SARARI", "we", "us" or "our"). By placing an order, you agree to these Terms.

Please read Section 16 (Dispute resolution) carefully. Unless you opt out within 30 days, it requires most disputes between you and us to be resolved by individual binding arbitration instead of in court, and it waives class actions and jury trials.

1. Who we are

SARARI is a brand operated by Rayem NA LLC, 30 N Gould St Ste R, Sheridan, WY 82801, United States, Wyoming filing ID 2026-002100277. Email: mrayemamby@yahoo.com. See our Legal Notice for full seller information.

Orders delivered in Japan are sold on our Japanese website under separate Japanese terms (利用規約).

2. Eligibility

You must be at least 18 years old and able to enter into a binding contract to place an order.
Orders placed on this website can only be delivered to addresses in all 50 US states and Washington, D.C., within the limits described in our Shipping policy.
We sell to individual customers for their personal use, not for resale. We may limit the quantity of any product per order.

3. Our products

What they are for: our absorbent boxer briefs are made for light leaks, drips and sweat. They are not made for heavy or full-bladder leaks. Our silk boxer has no absorbent panel. Our products are everyday underwear. We do not claim that they diagnose, treat, cure or prevent any disease or condition, or that they change what causes bladder leaks. If you have a concern about your health, please talk to a healthcare professional.
Fit: each model comes in one stretch size. The fit range is shown on each product page.
Fiber content and origin: each product page lists the fiber content using generic fiber names and percentages, as on the sewn-in label, and states that the product is imported.
Appearance: we photograph our products as accurately as we can, but colors can look slightly different depending on your screen.
Care: please follow the care instructions on the product page and the label. Absorbent models are machine washable and reusable.

4. Prices, taxes and duties

All prices are in US dollars (USD), per pair.
Sales tax is calculated at checkout where applicable, based on your delivery address, and shown before you pay.
Import duties and customs fees are paid by us. If a carrier ever asks you for any, contact us and we will cover it in full.
We may change our prices at any time. The price that applies to your order is the one shown at checkout when you place it.
If a price or product description on our website is clearly wrong, we may cancel the affected order before it ships. We will tell you and refund everything you paid.

5. Shipping fee

Shipping is a flat $5.95 per order.
Your cart and the checkout page show the shipping fee, any sales tax and the total before you pay.

6. Orders

Before you pay, the checkout page shows the items, quantities, prices, shipping fee, taxes, total and estimated delivery. Please check them carefully.
When you place an order, we email you an order confirmation. Your order is accepted, and a contract is formed, when we send that confirmation.
We may decline or cancel an order before it ships if we suspect fraud, cannot verify the payment, cannot deliver to the address given, or if a product becomes unavailable. If we do, we will tell you and refund everything you paid within 7 business days.

7. Payment

Accepted payment methods: Credit and debit cards (Visa, Mastercard, American Express, JCB), Apple Pay and Google Pay.
Your payment method is charged when you place your order. Every order is a one-time purchase. We do not sell subscriptions and we never charge you again automatically.
Payments are processed by our third-party payment processor. We never see or store your full card number.
By placing an order, you confirm that you are authorized to use the payment method you provide.

8. Shipping, title and risk of loss

We ship your order within 1 to 3 business days after it is confirmed, from our partner warehouse overseas. Transit then takes 7 to 12 business days, so most orders arrive about 8 to 15 business days from order confirmation. Delivery dates are estimates.
If we cannot ship within the time stated, we will notify you before that time ends and give you the choice to accept the delay or cancel for a full refund, as required by the Federal Trade Commission's Mail, Internet, or Telephone Order Merchandise Rule. See Shipping delays.
Ownership of the products and the risk of loss pass to you when the carrier delivers your order to the address you gave us. If a parcel is lost or damaged before delivery, we will replace or refund it.

Full details are in our Shipping policy, which is part of these Terms.

9. Cancellations

You can cancel your order at any time until it ships by emailing us with your order number. We will refund the full amount within 7 business days. Once your order has shipped, it can no longer be cancelled, but you can return eligible pairs under Section 10.

10. Returns and refunds

Unopened, unworn pairs can be returned within 30 days of delivery. For hygiene reasons, pairs that have been opened, worn or washed cannot be returned unless they are damaged, defective or not what you ordered (Section 11). Refunds go to your original payment method 5 to 10 business days after we receive the return. Full details, including return shipping costs, are in our Returns & Refunds policy, which is part of these Terms.

11. Limited warranty: damaged, defective or wrong items

If a pair arrives damaged, has a manufacturing defect, or is not what you ordered, contact us within 30 days of delivery. We will send you a replacement, subject to availability, or give you a full refund, as you prefer, including any shipping fee you paid. If we need the item back, return shipping is at our cost. This limited warranty is also described in our returns policy. See Damaged, defective or wrong items.

12. Warranties

Section 11 is our limited warranty. It gives you specific legal rights, and you may also have other rights which vary from state to state. We do not limit how long any implied warranty lasts. Your products come with the implied warranties that apply under the law of your state, such as the implied warranty of merchantability, and we do not disclaim them. Nothing in these Terms limits any warranty right that the law gives you.

Separately from the products you buy, the website itself and its general content are provided "as is", to the extent permitted by law. We work to keep it accurate and available, and we correct errors when we find them.

13. Limitation of liability

To the fullest extent permitted by law:

we are not liable for any indirect, incidental, special, punitive or consequential damages arising out of or relating to these Terms, the website or the products you buy from us; and
our total liability for any claim relating to an order is limited to the amount you paid for that order.

These limits do not apply to liability for death or personal injury caused by our negligence, to fraud or willful misconduct, or to any liability or right that cannot be limited or waived under applicable law, including your rights under the consumer protection and implied warranty laws of your state. Some states do not allow the exclusion or limitation of incidental or consequential damages, so some of these limits may not apply to you. If you live in New Jersey, this section applies only to the extent permitted by New Jersey law.

14. Using our website

You may use this website for your personal, non-commercial use only.
You agree not to misuse it: for example, not to copy or scrape its content in bulk, interfere with its operation or security, upload malicious code, place fraudulent orders or use it for any unlawful purpose.
The SARARI name, the website design, and its text, photos and graphics belong to Rayem NA LLC or its licensors and are protected by intellectual property laws.
Links to other websites are provided for convenience. We are not responsible for their content or practices.
How we handle personal information is explained in our Privacy Policy and Cookie Policy.

15. Electronic communications

You agree that we may send you order confirmations, shipping notices, delay notices and other information about your order by email, and that these emails meet any legal requirement that such communications be in writing.

16. Dispute resolution

Most concerns can be settled quickly by email, and we encourage you to contact us first. This Section explains what happens if we cannot settle a disagreement that way.

16.1 Informal resolution first

Before starting an arbitration or a court case, you and we each agree to send the other a written Notice of Dispute. You send yours to mrayemamby@yahoo.com. We send ours to the email address you used for your order. The notice must include your name and contact details, your order number if there is one, a description of the dispute and the relief you are asking for. We will both try in good faith to resolve the dispute for 60 days after the notice is received. Any statute of limitations is paused during those 60 days.

16.2 Binding individual arbitration

If the dispute is not resolved within 60 days, any dispute, claim or controversy between you and us arising out of or relating to these Terms, the website or any product you buy from us (a "Dispute") will be resolved by binding arbitration on an individual basis, except as stated in Section 16.3. The arbitrator decides all questions about the scope and enforceability of this Section, except that a court decides any question about Section 16.5 (class action waiver) and Section 16.3 (exceptions).

16.3 Exceptions

This Section does not stop you or us from bringing an individual claim in small claims court, as long as it stays there and is not removed or appealed to a court of general jurisdiction. It also does not stop you from bringing a concern to the attention of a federal, state or local government agency. If the law does not allow a claim for public injunctive relief to be waived or sent to arbitration, that claim may be brought in court, and it will be paused until the individual claims have been decided in arbitration.

16.4 How arbitration works

Rules: the arbitration will be administered by the American Arbitration Association (AAA) under its Consumer Arbitration Rules in effect when the arbitration starts, as modified by this Section. The rules are available at www.adr.org. If the AAA is unavailable, you and we will agree on another administrator, or a court will appoint one under the Federal Arbitration Act.
Arbitrator: a single neutral arbitrator decides the Dispute, applies the law, and can award the same individual damages and relief that a court could award.
Fees: your share of the filing fee is limited to the consumer filing fee set by the AAA Consumer Arbitration Rules. We pay all other AAA administrative fees and the arbitrator's fees. Each party pays its own attorneys' fees, unless the arbitrator awards them to you under applicable law.
Location: any in-person hearing will take place in the county where you live, unless you and we agree otherwise. For claims of $10,000 or less, you may choose whether the arbitration is decided on written submissions only, by phone or video hearing, or by an in-person hearing.

16.5 Class action and jury trial waiver

You and we agree that each of us may bring claims against the other only on an individual basis, and not as a plaintiff or class member in any class, collective, consolidated or representative proceeding. The arbitrator may not consolidate the claims of more than one person or preside over any form of class or representative proceeding. For Disputes resolved in arbitration, you and we give up the right to a trial in court before a judge or jury. If a court decides that this class action waiver cannot be enforced for a particular claim or form of relief, that claim or relief (and only that one) will be decided in court, after the individual arbitration is finished, and the rest of this Section still applies.

16.6 Your right to opt out

You can opt out of this arbitration agreement within 30 days after you first accept these Terms, for example by placing your first order. To opt out, email mrayemamby@yahoo.com with the subject line "Arbitration opt-out" and include your full name, the email address you use with us, your shipping address and a clear statement that you want to opt out of arbitration. Opting out does not affect any other part of these Terms or your orders. If you opt out, Disputes will be resolved in court as described in Section 17.

16.7 Changes to this Section

If we change this Section, the change will not apply to any Dispute that either of us had already notified to the other. You can reject a material change by emailing us within 30 days after it is posted, in which case the previous version of this Section continues to apply to you.

16.8 Severability and survival

If any part of this Section, other than Section 16.5, is found unenforceable, the rest of it still applies. This Section continues to apply after your order is complete and after you stop using the website.

17. Governing law and courts

These Terms and any Dispute are governed by the laws of the State of Wyoming, without regard to its conflict of law rules. The Federal Arbitration Act governs Section 16. This choice of law does not deprive you of the protection of any law of your state of residence that cannot be waived by agreement.

Any Dispute that is not resolved in arbitration or small claims court will be decided by the state courts located in Sheridan County, Wyoming, or the United States District Court for the District of Wyoming, unless the law of your state gives you the right to bring it in the courts where you live.

18. Notice for California users

Under California Civil Code Section 1789.3, California users of this website are entitled to the following consumer rights notice. This website is provided by Rayem NA LLC, 30 N Gould St Ste R, Sheridan, WY 82801, United States, email mrayemamby@yahoo.com. There is no charge for using the website itself. The prices of our products and shipping are shown on the website and at checkout. To resolve a complaint about the website or an order, please contact us by email first. You may also contact the Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs in writing at 1625 North Market Blvd., Suite N 112, Sacramento, CA 95834, or by telephone at (800) 952-5210.

19. Changes to these Terms

We may update these Terms from time to time. We will post the updated Terms on this page with a new "last updated" date. The version posted when you place an order applies to that order.

20. General

Entire agreement: these Terms, together with our Shipping, Returns & Refunds, Privacy, Consumer Health Data Privacy and Cookie policies, are the entire agreement between you and us about your purchases on this website.
Events beyond our control: we are not responsible for delays or failures caused by events beyond our reasonable control, such as natural disasters, carrier disruptions or customs delays. Even then, we will tell you about any shipping delay and give you the choice to cancel for a full refund, as described in Section 8.
Severability: if any provision of these Terms is found unenforceable, the rest of the Terms remain in effect, subject to Section 16.5.
No waiver: if we do not enforce a provision right away, we can still enforce it later.
Assignment: we may transfer our rights and obligations under these Terms to a company that takes over our business, and your rights under these Terms will not be reduced. You may not transfer your rights without our written consent.
Headings: headings are for convenience only.

21. Contact

Questions about these Terms? Email us at mrayemamby@yahoo.com. We reply within 2 business days.