Shipping

Last updated October 8, 2026

How your order gets to you, how long it takes, and what happens if something goes wrong.

At a glance

Where we ship

We ship to all 50 US states and Washington, D.C. from this website.

• We do not currently ship to APO, FPO or DPO military addresses, or to US territories such as Puerto Rico, Guam or the US Virgin Islands.
• Our carriers may not be able to deliver to P.O. boxes. Please use a street address whenever you can.
• Deliveries to Alaska and Hawaii may take a few extra days.
• For delivery in Japan, please order from our Japanese website.

If we cannot deliver to the address you gave, we will email you before shipping. If we still cannot ship, we will cancel the order and refund you in full.

Shipping fees

Shipping is a flat $5.95 per order. Your cart and the checkout page show the shipping fee, any sales tax and the total before you pay.

Import duties and sales tax

Orders ship from our partner warehouse overseas. Import duties and customs fees are paid by us. If a carrier ever asks you for any, contact us and we will cover it in full. If you can, please contact us before paying anything to a carrier. If you already paid, send us the receipt and we will refund the full amount.

Sales tax is calculated at checkout where applicable, based on your delivery address, and shown before you pay. All products are imported.

Processing and delivery times

• Processing: we pack and ship your order within 1 to 3 business days after it is confirmed.
• Transit: the carrier then takes 7 to 12 business days to deliver it.
• In total: most orders arrive about 8 to 15 business days from order confirmation.

Business days are Monday to Friday, excluding public holidays. Delivery dates shown on product pages and at checkout are estimates based on these times. The carrier's actual transit time can vary, for example during peak seasons, in bad weather or when customs runs extra checks.

Tracking

When your order ships, we email you a tracking number and link. The first tracking update can take a day or two to appear.

Discreet packaging

Your order ships in plain, unmarked packaging. Nothing on the outside describes what is inside, apart from any general description that customs paperwork may require, such as "apparel".

Shipping delays and your right to cancel

We take our shipping times seriously. If we cannot ship your order within the processing time stated above, we will email you before that time runs out. The email will give you a revised shipping date, or tell you if we cannot yet give one, and let you choose between waiting and cancelling your order for a full refund.

• If the revised date is no more than 30 days after the original one and you do not reply, we will consider the delay accepted. You can still cancel at any time before the order ships.
• If we cannot give a revised date, or the delay is longer than 30 days, we will cancel your order and refund you unless you tell us that you want to wait.
• If you cancel, or we cancel, we refund the full amount you paid within 7 business days.

This follows the Federal Trade Commission's Mail, Internet, or Telephone Order Merchandise Rule.

Changing your address

Please check your shipping address carefully before you pay. If you need to change it, email us at mrayemamby@yahoo.com as soon as possible. We can change it until your order ships, but not after. If a parcel comes back to us because the address was incomplete or incorrect, we will contact you to arrange a new delivery or a refund for the products.

Late, lost or damaged parcels

• No tracking movement: if your tracking has not updated for 7 business days, or your order has not arrived within the total time above, email us. We will look into it with the carrier.
• Lost in transit: if the carrier confirms your parcel is lost, we will send a replacement or refund you in full, at our cost.
• Marked as delivered but not received: please check your mailbox, front door, building reception and neighbors first. If you still cannot find it, email us within 30 days of the delivery date shown in tracking. We will open an investigation with the carrier and work with you to resolve it.
• Damaged on arrival: keep the packaging, take photos and contact us within 30 days of delivery. See Returns & Refunds.

Ownership of your order and the risk of loss pass to you when the carrier delivers it to the address you gave us.

Questions

Email us at mrayemamby@yahoo.com with your order number. We reply within 2 business days.